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If you experience any problems launching or playing your game (the game refuses to launch, shuts down or hangs up unexpectedly, displays abnormal behavior, appears to be incompletable at some point and so on):


For additional information on pricing, payment options, delivery options and periods, registering your copy of the game etc. (Important: please refer to "Order & CD delivery" section below if you haven't received or have lost your game order or CD):


If you haven't received or have lost your game's full version, registration code or CD you purchased, please contact your distributor according to the list below. Please note that CD delivery may take from 3-5 to 20-25 business days depending on the country and postal conditions.

Important: Be sure to mention your first name, last name and email address entered in the order form and approximate date of purchase.

Choose the site you have ordered the game from:

This site (kraisoft.com):

MSN Games (zone.com, zone.msn.com):

  • Contact MSN Game Center Downloads Customer support
    or
  • Call Microsoft Product Support (866) 672-4551
    (if your game was purchased before September 15, 2004)
    Monday - Friday: 5:00 A.M. - 10:00 P.M. PST
    Saturday - Sunday 5:00 A.M. - 5:00 P.M. PST

RealOne Arcade (realarcade.com, games.real.com):

  • Contact Customer Support to browse customer support articles or contact customer service via online form or phone
    or
  • Use the Customer Support contact information from your order confirmation message.

Shockwave.com (www.shockwave.com):

Yahoo! Games, Tiscali Games, Wanadoo Games:

  • Use the Customer Support contact information from your order confirmation message
    or
  • Use the Feedback form and select "Order&Registration Question" in "Feedback Category" field to retrieve the lost copy.

Big Fish Games (bigfishgames.com):

  • Refer to Support Page for instructions on how to solve problems with your order or retrieve the lost registration code
    or
  • Use the Customer Support contact information from your order confirmation message.

Reflexive Arcade (reflexivearcade.com, reflexive.net):

Oberon Media, ICQ Games (oberongames.com, games.icq.com):

Other / Do not know :


Feel free to direct any marketing opportunities, distribution offers, media coverage and advertising inquiries

For general questions, product and site feedback, feature requests and enhancement suggestions:



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