Contact KraiSoft Entartainment

If you experience any problems launching or playing your game (the game refuses to launch, shuts down or hangs up unexpectedly, displays abnormal behavior, appears to be incompletable at some point and so on):

• Use the Support request form in Technical Support section.
  or
• Contact Gary Pustynskiy at
  

For additional information on pricing, payment options, delivery options and periods, registering your copy of the game etc. (Important: please refer to "Order & CD delivery" section below if you haven't received or have lost your game order or CD):

• Use the Feedback form and select "Order&Registration Question" in "Feedback Category" field.
  or
• Contact Sales Department at
  

If you haven't received or have lost your game's full version, registration code or CD you purchased, please contact your distributor according to the list below. Please note that CD delivery may take from 3-5 to 20-25 business days depending on the country and postal conditions.

Important: Be sure to mention your first name, last name and email address entered in the order form and approximate date of purchase.

Choose the site you have ordered the game from:

This site (kraisoft.com):

• Use Customer Service Request form to expedite order delivery
  or
• Use the Feedback form and select "Order&Registration Question" in "Feedback Category" field to retrieve the lost copy.
  or
• Contact Sales Department at
  

MSN Games (zone.com, zone.msn.com):

• Contact MSN Game Center Downloads Customer support
  or
• Call Microsoft Product Support (866) 672-4551
  (if your game was purchased before September 15, 2004)
  Monday - Friday: 5:00 A.M. - 10:00 P.M. PST
  Saturday - Sunday 5:00 A.M. - 5:00 P.M. PST

RealOne Arcade (realarcade.com, games.real.com):

• Contact Customer Support to browse customer support articles or contact customer service via online form or phone
  or
• Use the Customer Support contact information from your order confirmation message.

Shockwave.com (www.shockwave.com):

• Refer to Shockwave downloads FAQ page to find answers
  or
• Contact Shockwave.com staff.

Yahoo! Games, Tiscali Games, Wanadoo Games:

• Use the Customer Support contact information from your order confirmation message
  or
• Use the Feedback form and select "Order&Registration Question" in "Feedback Category" field to retrieve the lost copy.

Big Fish Games (bigfishgames.com):

• Refer to Support Page for instructions on how to solve problems with your order or retrieve the lost registration code
  or
• Use the Customer Support contact information from your order confirmation message.

Reflexive Arcade (reflexivearcade.com, reflexive.net):

• Contact Reflexive Customer Support service at
  

Oberon Media, ICQ Games (oberongames.com, games.icq.com):

• Refer to your Order information page
  or
• Contact Oberon Customer Support service.

Other / Do not know :

• Use the Feedback form on our site and select "Order&Registration Question" in "Feedback Category" field to retrieve the lost copy.
  or
• Contact Sales Department at
  

Feel free to direct any marketing opportunities, distribution offers, media coverage and advertising inquiries

• To Sales&Marketing Department at
  
  or
• Directly to Vadim Khrulyev at
  
  
  

For general questions, product and site feedback, feature requests and enhancement suggestions:

• Contact Gary Pustynskiy at
  
  or
• Use the Feedback form and select the appropriate category in "Feedback Category" field.